Terms Of Service
Exploring Ireland Terms & Conditions
It is the responsibility of each visitor to read the terms and conditions of your booking. Your booking is bound by these terms.
Passage to Ireland: Exploring Ireland is an incoming tour operator providing a ‘land only’ service. Exploring Ireland therefore is not responsible for passenger travel into or out of the state of Ireland. Exploring may sell airline tickets as part of an affiliate program but all responsibility for the sale of the airline rests with the licensed agent. Exploring Ireland will not be responsible for any delays, cancellations or other hindrance of passage to Ireland.
Escorted Drivers: Exploring Ireland will provide those visitors choosing an escorted tour with a personal driver/guide. The driver will also act as the guide for the duration of the tour. Where numbers dictate, Exploring Ireland will designate a driver and an additional guide. The driver will act as guide throughout the passage of Ireland. At designated attractions around Ireland the driver will pass over to the guide at the designated attractions. It should be noted that some attractions are self guided and each visitor will be expected to self guide within the attractions as required. The driver/guide will not normally enter the attraction but will wait outside for the visitors to return to the vehicle. The drivers are allocated to the visitors for eight hours driving per day (an additional hour will be designated within the day for lunch). For the purposes of health and safety the drivers unless in exceptional circumstances undertake driving beyond these hours. Driving is defined as a period from the commencement of the tour to the conclusion of the tour for that day and not timed on a basis of continuous driving for eight hours. Exploring Ireland considers the safety of its visitors and staff of paramount importance. The drivers will at all times obey the rules of the road. Each escorted tour will commence between 9am and 10am each days and run for 9 hours from start. In some circumstances the tour can start at an earlier or later time but the reasons for the change should be brought to the attention of a member of Exploring Ireland as soon as possible.
Insurance: Exploring Ireland is not responsible for any personal injury, property damage or loss a guest incurs arising from acts or omissions by any hotel or other organization. Exploring Ireland accepts no responsibility for cancellations of or interruptions to a tour due to delay or changes in schedules, flight cancellations, sickness, weather, strikes, war, quarantine, mechanical breakdowns, the actions of any government, weather, acts of God or circumstances beyond its control or for expenses or losses incurred as a result of any such circumstances. To guard against such unforeseen circumstances, we recommend you purchase a travel insurance plan before you travel to Ireland. All tour participants are fully insured as passengers in any of the vehicles used for transport as part of our tours. We are not responsible for insurance on other means of transport that may be adopted independent of the tour.
Self Drive Packages include: Your package includes the following :Superior Accommodation each night Breakfast each morning having stayed at the accommodation overnight, Car rental (car model is not guaranteed) with compulsory insurance, unlimited mileage & breakdown cover, Personal Itinerary, Touring Map of Ireland, Heritage Island Guide (Offering reductions at many attractions in Ireland!)- 7 Day support from our support team.
Car rental companies require the main driver to supply a credit card in his/her name in order to pick up the car. A credit card is required for the excess/deductible.
Driver must hold a current driving licence having been valid for at least 2 years. You must be between 25 – 75 years old. (Minivans and some other vehicles require the driver to be 30 years old or more). Younger and older drivers can be accommodated at an extra charge. Please contact us for details. Location service charge is excluded. If you require additional drivers, fees will apply and are payable direct to the rental desk on arrival.
GPS units are subject to availability and cannot be guaranteed. There is generally availability but in the event the car hire firm cannot provide and payment has been received, the client will receive a full refund for the GPS unit.
Escorted Packages include: Superior accommodation each night, Breakfast each morning, having stayed at the accommodation overnight, Personal guide/driver, Luxury vehicle at your disposal throughout your visit, All taxes, tolls and fees included, Entry to attractions included (all attractions listed in your itinerary are included except those listed under ‘at leisure’), Guided sightseeing each day, Advice with dining locations.
Cancellation Policies:
Self Drive & Private Escorted Tour (less than 15 persons) Cancellation for policy for deposit payments –
Deposits for tours are non-refundable. (In the case of special offers whereby full payment is required to avail of the offer, 20% of the full payment is considered to be the ‘deposit’).
Self Drive & Private Escorted Tour (less than 15 persons) Cancellation policy for final payments -
Cancelled booking with 14 + days notice will receive a full refund (less deposit).
Cancelled bookings with 14 days or less will be cancelled without refund.
Once the tour has commenced any cancelled accommodations will be cancelled without refund.
Accommodations cannot be altered within 14 days. All accommodation bookings are subject to availability.
Where some individuals in a group cancel their booking and the remaining members of the group still travel refunds can only be applied to non communal reservations where the booking cancellation has been received within appropriate time. Examples of communal reservations are where the group paid for the service pro rata. For example car hire, private drivers, private coach/car services, private transfers etc
Group Cancellation Policy (more than 15 persons):
Deposits for tours are non-refundable. (In the case of special offers whereby full payment is required to avail of the offer, 20% of the full payment is considered to be the ‘deposit’).
Cancellation Policy –
Cancelled booking with 30 + days notice will receive a full refund (less deposit).
Cancelled bookings with 30 days or less will be cancelled without refund.
Exploring Ireland trade in the currency of Ireland (Euro) and are not responsible for any currency fluctuations in receiving or refunding funds.
Where some individuals in a group cancel their booking and the remaining members of the group still travel refunds can only be applied to non communal reservations where the booking cancellation has been received within appropriate time. Examples of communal reservations are where the group paid for the service pro rata. For example car hire, private drivers, private coach/car services, private transfers etc
Payments – Payments can be taken by cashiers check, bank transfer or credit card. Credit card payments are subject to a 4% charge applied by the banks. There are no charges for cashiers checks or bank transfers. Limits apply to the amounts that can be charged to
credit cards. This is based on a risk assessment by the banks and is in place
for security purposes. Final payments are due 60 days prior to the tour start date.
Accommodation changes and alterations are subject to a €10 charge per booking.
Attractions - Exploring Ireland is not responsible for any attractions that are closed for any reason and therefore not accessible for the visitor.
Exploring Ireland is not responsible for any delays outside their control that cause passengers to miss their flights. Exploring Ireland will make every effort on escorted tours to get passengers to the airport on time but are not responsible for any unexpected delays.